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ҚазақшаInformation Desk & Contacts
This website is an independent travel guide about Almaty International Airport. We are not the airport and cannot help with lost luggage, flight changes, tickets or airline questions — for anything operational, use the official airport contacts below.
Airport contacts (official)
Lost and damaged baggage
If your bag never reaches the belt, or arrives damaged, go to the Lost & Found desk: the staff help you file a Property Irregularity Report (PIR) — the document your airline asks for. The desk handles baggage irregularities.
About this site
We maintain the transport, visa, Shymbulak and parking pages by hand and mark every fact table with the date it was last checked. If anything here disagrees with the airport's own announcements, the official source wins.
Email: info@almaty-ala-international-airport.com
Site operator: Global Online Travel, 127 area, 11/11 Argishti street, Kentron 0015, Yerevan, Armenia
Frequently asked questions
What is the Almaty Airport information desk (call centre) phone number?
The airport's official call centre is +7 727 270 3333. Use it for flight information, terminal services and general enquiries.
Is this the official Almaty Airport website?
No — this is an independent traveller guide. The airport's official website is alaport.com; the official contacts are listed above.
Where do I report lost and found items?
For baggage — a bag that never reached the belt, or arrived damaged — the Lost & Found desk in Terminal 1 works around the clock and opens a Property Irregularity Report (PIR), the document your airline needs; use the direct lines or the email on this page. For an item left in the terminal itself the airport publishes no separate contact, so ask the general call centre above.
How do I get from the airport to the city?
Buses 79, 86, 92 and 106 run to the city, night bus No. 3 covers the early hours, and Bolt or Yandex Go are the usual ride-hailing options — see our transport guide for routes and prices.